Over a month and the claim is still not settled

Policy No: ***

Please note that I have lodged a formal complaint in the manner and delay my insurance claim has been handled. I am a client with a valid policy and paid my premiums timeously as I fully understand the importance of a valid insurance policy.

On the 15th of December 2025, I was involved in car accident on my way to work at 08:38am.

I lodged my claim formally on 17 December 2025 but the insurance company on the 15th was aware of the accident. I have provided the insurance company with all the necessary documents even having to obtain the accident report on behalf of the insurance company after the car was declared a write off on 19 December 2025.

Today is the 22nd of January 2026, almost a month since the accident had occurred, yet I still do not know if my claim has been approved or not. I was informed last week that QA is listening to the audio of when i took out the claim. I do not know if QA needs another month to listen to a 22 minute recording.