Over 3 weeks and my claim has not been processed

The signup process was a breeze but as soon as I had to make a claim, the service suddenly dropped. I was involved in a car accident due to another driver's negligence and submitted a claim an hour after the accident on the 14th of November. I received a follow-up call from the claims specialist on the 16th who walked me through the rest of the claims process, which I completed on that day. I waited until the 28th of November to follow up after receiving no updates and was told that the claims team would get back to me within 48 hours. On the 1st of December, I followed up again after not hearing anything back and I was provided with the initial assessment report as well as a promise that I would have the "full and final validation" within 24/48 hours. It is now the 7th of December, my claim has not been finalized, and I have been without a working car for over 3 weeks. I can only hope that the repairs will be quicker than the time it took to finalize my claim. My claim number is *** if anyone wishes to look into this