Ongoing Delays and Poor Service from Pineapple Insurance – No Resolution After Nearly Four Months

I am extremely disappointed with the service from Pineapple Insurance. My claim was approved nearly four months ago, yet my vehicle is still not repaired. Despite numerous follow-ups, the lack of communication and proper assistance has been incredibly frustrating.

I raised concerns about the repairer initially assigned to my claim and requested to use a different one, but my request has not been properly addressed. Instead, I have been met with constant delays and vague responses, with no clear timeline on when my car will actually be repaired.

I even left a Google review regarding my experience, to which Pineapple responded by asking me to email their complaints department. I sent the email last week, yet I have still not received any resolution or meaningful update. This level of service is completely unacceptable.

If this matter is not resolved urgently, I will have no choice but to escalate my complaint further with MIOSA and other consumer platforms. I expected far better from my insurance provider, but unfortunately, this experience has been nothing short of disappointing.