Ongoing Delays and Lack of Resolution for Refund – Extremely Frustrated

I am extremely disappointed with the ongoing lack of resolution and poor communication from Pineapple Insurance regarding a refund I have been waiting for since April.

Despite numerous follow-ups and assurances that the matter was being escalated or awaiting manager approval, the refund has still not been processed. The conversation has been dragged on for over a week, with no tangible progress or accountability. Every time I follow up, I am given a vague response blaming system issues, high query volumes, public holidays, or the unavailability of the manager.

Even after I escalated the urgency and made it clear that this refund is time-sensitive due to my financial situation, the responses remain dismissive and repetitive. I was even told not to escalate it myself, and yet, no resolution has been provided. At this point, I feel ignored, strung along, and misled.

This level of service is completely unacceptable and unprofessional. I expected better from a company that markets itself as innovative and customer-centric. The lack of transparency and continuous delay without accountability is appalling.

I demand that Pineapple Insurance:

Immediately process and finalize the refund without further delay.

Provide a written explanation for the extended delays.

Improve internal processes to avoid such negligence in the future.

This matter is still unresolved and needs urgent attention, please note that I have evidence from the WhatsApp conversations.