AK
Anonymous K
1 reviews | Active since Jul 2025
09 Oct 2025, 17:05
On the verge of cancelling my policy- this consultant by the name Nicole, I logged a query on my cashback claim , worst service doesn't follow up or escalate my query
On the verge of cancelling my policy- this consultant by the name Nicole, I logged a query on my cashback claim , worst service doesn't follow up or escalate my query. Doubt id recommend Pineapples to anyone I wonder if were to claim on an on accident it would be worse if their cant solve minor queries. This is giving red flags.
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Pineapple Insurance's replyOfficial
10 Oct 2025, 06:48Hi Anonymous👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply10 Oct 2025, 06:48
Official
Hi Anonymous👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍