DJ
Dawid J

1 reviews | Active since Jan 2019

02 Oct 2023, 11:00

Old Policy insurance with a flashy front end.

Think you are dealing with a modern innovative insurer, think again. After 'n semi-buggy onboarding you are dealing with old mutual call centers and atrocious after sales support. I tried to cancel a policy. They tried to call me on a number that isn't mine for over a week. Their chat agent cannot comprehend a clearly typed message. Their call centers and chat operators don't communicate with each other so their so what you type here is asked again there. They debit me twice and claim their system only reflects once.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply02 Oct 2023, 11:17
Official
Hi Dawid Jordaan👋,
My name is Thulile, responsible for managing all customer queries and complaints at Pineapple. I apologize sincerely for the frustration you encountered, and I am eager to assist you. Kindly grant me some time to thoroughly investigate and escalate the matter on my end to ensure a prompt resolution for you. Please be aware that the service you received does not meet our usual standards🙏.