QO
Quentin O
1 reviews | Active since Aug 2010
27 Jan 2026, 11:39
Obtaining and processing client information without consent
I receive regular calls from Pineapple Insurance. I have never provided my personal information to them or Old Mutual yet they have my details. They refuse to tell me where the bought obtained my details and when I request that they destroy my details the put the phone down. I sent an email to the complaints department over a week ago and never received a response.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
27 Jan 2026, 11:45Hi Quentin Olivier👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply27 Jan 2026, 11:45
Official
Hi Quentin Olivier👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍