NOTHING HAS BEEN FINE-APPLE EVER SINCE PINEAPPLE

I have recently changed my car insurance to Pineapple because I only heard positive being said about the Company. They initially insured my husband and myself in November last year, all well and good but then in January without a call or an email, they debited my account for only my car and not my husbands.

I immediately looked at my Pineapple App on my mobile which says both cars are insured but I still called them, which was a mission and the call centre agent says they had to cancel my policy because I did not pay my accounts and I have a judgement (basically thats the reason)

I had no choice but to understand. Now the problem is in February Pineapple Insurance has debited my account again but my cars are not insured with them so being the patient person that I am, I called the Company more than once explaining my issues but each time , someone promised to call me back but did not. They even emailed that they would call me back , apparently they were busy and delayed...busy doing what exactly...NOT THEIR JOBS.. then I was at my wits end when I called in very IRATE and sed I need a manager but they was a lovely lady Katlego who said she will find out whats happening with my policy because if anything where to happen, I would not be insured like it says on the app. She also said they will credit me and I must wait for the call.......a week later, Im still WAITING!!!!

I sent Pineapple a message on Whatsapp that Im going to Hello Peter, now agents are trying to call me.

I do not need anything else but for them to cancel my policy and refund my money which they stole from my account.. yes I said stole because if I am not insured with them then WHY would you debit my account.

I am currently insured with another Company willing to insure me so I am very happy and have recovered from the bad taste that Pineapple left

I will not recommend them to any living person Their Chatbot system will definitely be the reason they will close down soon...SORRY but TRUE