Not so user friendly App

I attempted to register a claim on your app yesterday, only to find that my vehicle, despite being debited for monthly premiums, is not listed as insured. This is now the third time I’ve encountered this issue.

Each time I reach out to your consultants, I am asked to provide the same information repeatedly. My last interaction with your team was in November last year when I requested proof of insurance. At that time, I was also required to provide my vehicle details.

I need this issue to be resolved promptly, as I would like to register a windscreen claim. My vehicle is currently unsafe to drive due to the damage, and I require urgent assistance.

Please advise on the next steps to rectify this matter.