ME
Maurice E
1 reviews | Active since Jan 2022
03 Feb 2025, 18:17
Not so Fine-apple as they like to call them. Be careful!
Pineapple was very fast to insure me and take my money but when it came to canceling my insurance they took their time. First I got a reply to say someone will get back in 24-48 hours. That passed and I had to ask again to cancel and I got the email again. Only after I had to ask again someone from retention phoned and tried to convince me to stay. At one point I considered just selling my car to get rid of Pineapple. Their ads are cute but their service really is questionable. After successfully canceling my insurance they still debited my account. Will post names and proof of this all soon on Facebook and Instagram. If they can market themselves in a way they I can do the same.
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Pineapple Insurance's replyOfficial
04 Feb 2025, 07:09Hi Maurice Enslin👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Feb 2025, 07:09
Official
Hi Maurice Enslin👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.