lM
lesego M
1 reviews | Active since Jan 2016
16 Jul 2025, 13:32
Not responding to requests
I’ve requested cancellation of insurance via email and WhatsApp, I’m yet to receive confirmation. I’m being ignored,no acknowledgment nothing, it’s sad that one has to resort to hellopeter to get your attention. Very disappointing
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
16 Jul 2025, 13:48Hi Lesego
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply16 Jul 2025, 13:48
Official
Hi Lesego
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
lM
lesego M's updateReviewer Update
16 Jul 2025, 18:58Please cancel the insurance per my request and confirm once done. Thanks
lM
lesego M's update16 Jul 2025, 18:58
Reviewer Update
Please cancel the insurance per my request and confirm once done. Thanks