MS
Mr S

1 reviews | Active since Apr 2013

23 Feb 2024, 15:53

Not having a Fineapple experince at all.

<div>Did you know that the selling point is 'affordability', which means that installing a tracker saves you money on your driving? They need the tracking device to perform this calculation. So you must now open a tracker account; they pay for the unit, but you pay for the tracker. If you sell the car, you are bound by a contract with Tracker that requires you to pay R600 to terminate. And the cycle begins again for a new car: get a quote, and if you drive less, you get money back if you purchase this tracking unit. Remember that they need the tracking unit to calculate the rate. However, this entails entering into an unwilling contract with a third party, which will penalize the insurer. by the way, for my new vehicle, its been weeks since I've been insured and they cant calculate my discount. So now what?</div>

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply23 Feb 2024, 16:47
Official
Hi Mr singh👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.




MS
Mr S's update27 Feb 2024, 11:41
Reviewer Update
Ok, it's been a few days, and no feedback from me, my emails have also not been responded to