kM
khumo M
1 reviews | Active since Sept 2024
09 Sept 2024, 14:38
not happy with the service
I had a query with pineapple that was not resolved after more than a month. I am now trying to cancel my policy and I am not able to do it on the app. I was told that someone would call me and I am still waiting. I am quite frustrated and agitated to say the least as it feels like this is hanging over my head. I have emailed, whatsapped and nothing. Not being able to speak to anyone on the phone has added to my frustration and it feels like the company is not interested in doing what they are obligated to do as an FSP. I am so disappointed.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
09 Sept 2024, 15:20Hi Khumo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Sept 2024, 15:20
Official
Hi Khumo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.