LK
Lerato K
1 reviews | Active since Jan 2014
11 Jun 2025, 09:29
Not happy
The constants are nice friendly and helpful until you claim , your emails and WhatsApps will be ignored, you will have run after them... I'm currently in search of another insurance company, I'm going to cancel my policy with pineapple, heir service is trash, they always say you can only judge an insurance when it comes to claims
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Replies (1)
Pineapple Insurance's replyOfficial
11 Jun 2025, 09:37Hi Lerato Koloba👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply11 Jun 2025, 09:37
Official
Hi Lerato Koloba👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍