MR
Masixole R
1 reviews | Active since Aug 2023
02 Aug 2023, 14:16
Not a real Insurer
Really wish id read the reviews before buying! Over two weeks ago I was ****** and my belonging were taken by men in Sandton. I've given Pineapple everything they asked for yet its been weeks and I just keep speaking to a AI robot. Its so Annoying, their staff are never at work. I wish I chose a real insurance honestly I'd be settled by now and have peace of mind the extra R100 really is true value.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
02 Aug 2023, 14:59Hello Masixole, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am very sorry for the service you have received, and I'm sorry we're adding stress to an already stressful time. I have your contact details, and I will be in touch. I appreciate your patience.
Pineapple Insurance's reply02 Aug 2023, 14:59
Official
Hello Masixole, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am very sorry for the service you have received, and I'm sorry we're adding stress to an already stressful time. I have your contact details, and I will be in touch. I appreciate your patience.
MR
Masixole R's updateReviewer Update
02 Aug 2023, 16:18Still haven't received an actual response from anyone whole days go by I've never heard of customer service like this I honestly feel like someone is playing huge joke.
MR
Masixole R's update02 Aug 2023, 16:18
Reviewer Update
Still haven't received an actual response from anyone whole days go by I've never heard of customer service like this I honestly feel like someone is playing huge joke.
Pineapple Insurance's replyOfficial
02 Aug 2023, 22:15Hello Masixole, I will provide you feedback in the morning - I appreciate your patience.
Pineapple Insurance's reply02 Aug 2023, 22:15
Official
Hello Masixole, I will provide you feedback in the morning - I appreciate your patience.