1 reviews | Active since Dec 2013
Non existent service, No contact number to call them during emergency
Very bad service. 1. You cannot reach them when in an emergency as they do not have a contact number, you basically have to log in to the app and chat to a bot. When I asked, a lady told me that they are not running a callcentre. 2. The very same bot you do chat to, is so useless, it takes you back and fourth until your battery dies.
Please stay away, you will be paying for a non existent service.
Any other insurance atleast has a contact number you can contact.
I made a call me back request 3 months ago but never received any call. Now during the Easter weekend, they tried to debit earlier resulting in bank charges, and what followed was at-least three calls over per day over the long weekend, and even when I told the person on the line that I was driving, he persisted in saying this wont take long and proceeds with "please note this call is recorded rubish..... Don't waste your money because you will never get any help when you need it. I only got a mere "sorry"from one of the seniors When signing up, they will sweet talk you that they are always available, which is a lie
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
