1 reviews | Active since Oct 2017
Non disclosure of all T&C's.
1. My information was captured wrong I explicitly told did the sales agent who did underwriting with me that my vehicle will be used for business use. He captured it as private use. Which means my premium is also calculated wrong. I also stated that I want cover for August.
2.The underwritter never told me before I accepted that my premium will go off this month. I wanted it to go off at the end of August.
3. Sales agent did not tell me I had to fit a tracker when we did the underwriting. Only to go through the policy to find its compulsory and that I will not have cover for theft or high jacking until the tracker has been fitted. This is after accepting the insurance policy and provided my banking details. This will cost me an additional R139.00 p/m for a compulsory 36 months, for a product I do not wish to install onto my vehicle. Once again, this was never disclosed to me by the Pineapple sales agent. It gets better, if you cancel this tracker service within the 1st year of taking the "mandatory" tracking device you will be liable to pay R2600.00 To top it off, tracker does not remove the tracker they have installed from your vehicle. This is COMPLETELY unacceptable.
4. After asking multiple times if the R6200 excess was the only excess for accidents + the R1200 for windscreen replacement the sales agent confirmed that it is the only excesses payable, only to find that there is an additional excess for a single car accident of R 6200 which means if you bump your vehicle it will cost R13 000 just to fix a dent on your vehicle. I have activated the policy yesterday.
A complete and utter disregard for full disclosure.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
I am still waiting for feedback on this matter from you. Tomorrow it will be a week since I have written this report.
Also your system says I do not need a car tracked but in the same breath you guys send me messages stating that I must install a car tracker. I need feedback immediately on this matter. I have been asking since last week and no clear answer has been given to me. We are on Wednesday already. I have asked this question again this week Monday on the client service chat, no response. Today I have sent two messages an hour apart. Still no response on the whatsapp chat. Please get Kyle to communicate with me.
Regards.
I am still waiting for feedback on this matter from you. Tomorrow it will be a week since I have written this report.
Also your system says I do not need a car tracked but in the same breath you guys send me messages stating that I must install a car tracker. I need feedback immediately on this matter. I have been asking since last week and no clear answer has been given to me. We are on Wednesday already. I have asked this question again this week Monday on the client service chat, no response. Today I have sent two messages an hour apart. Still no response on the whatsapp chat. Please get Kyle to communicate with me.
Regards.
After requesting multiple times for the voice recording as per my legal right within 48 business hrs, You have failed to provide me with that voice recording once again. It has now been 12 days since the request of this recording. I did not ask for an e-mail of the procedure being followed via a PDF file of your internal processes. I wanted the recording. You are still undermining my request. If you fail to comply with a simple request now. How are you going to be at claim stage. This is absurd.
I now request that a Senior manager contact me immediately as well.
Regards.
After requesting multiple times for the voice recording as per my legal right within 48 business hrs, You have failed to provide me with that voice recording once again. It has now been 12 days since the request of this recording. I did not ask for an e-mail of the procedure being followed via a PDF file of your internal processes. I wanted the recording. You are still undermining my request. If you fail to comply with a simple request now. How are you going to be at claim stage. This is absurd.
I now request that a Senior manager contact me immediately as well.
Regards.