No where to go. No reward to receive.

I sustained a back injury around the end of 2024 at the gym. This caused me to not be able to move around very well and I have been basically home bound since then. For the past year and a half, I have been in recovery, doing physio at home and regaining strength slowly. My car has been parked at home, in the driveway ever since.

Since the car has been just standing, the battery eventually died and Tracker contacted me. I informed them of the situation and they said once I am able to drive again, I should let them know.

Pineapple has the reward system, Drive Less, Get Blessed benefit. It is a cashback feature on their comprehensive car insurance policies that rewards you with up to 30% back on your premium for any calendar month where you drive 300 km or less. Naturally, since I have not been anywhere, I have driven 0 km and they still have been deducting their debit order in full.

I then realised Pineapple's cash back system should not be debiting the full amount each month and I called to enquire about it and the lady on the other end said she would follow-up. She got back to me and said that Tracker could not detect the tracking device and they have no information to check the driving data. I responded that Tracker had contacted me regarding the tracking device and I informed them of the situation. She then said she would get back to me.

Finally, she responded that because there is no tracking data, they cannot do anything. I responded that of course there will be no data because I am injured, in recovery and I cannot go anywhere! What's the point of that reward system then?!

I am just tired of corporate greed... and the kicker out of it all... today, they still debited the full amount... thanks Pineapple.