No updates on claim

Pineapple is very quick to insure your items, but lose something and claim, it takes forever to get something replaced, I don't have a phone since August, and my phone is very crucial for work purposes. When I explain this to them they give me a date and say we'll finalize soon, come that date no one says anything. No one cares to update you unless you start a conversation and do a follow up, they've even reached a point where they don't even respond anymore. It's sad to hear others say their cases were handled with urgency and they were updated all the time whilst with me it's a different case. I now feel I could've saved the R374 that I am paying and saved it myself every month, I would've gotten myself a phone by now.