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gingirikani C
1 reviews | Active since Jul 2018
13 Nov 2024, 08:53
No update as promised
I have submitted a claim on the 28th of October, sent all requested documents. Claims consultants asked me twice to re-submit the documents I already sent, this is so draining, on Sunday around 6pm I received an email to resend documents again and later I was told my claim went for a review and I should get feedback within 24hours. It has been 72 hours and no one is giving me feedback
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Pineapple Insurance's replyOfficial
13 Nov 2024, 09:12Hi gingirikani chauke👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply13 Nov 2024, 09:12
Official
Hi gingirikani chauke👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.