MB
Matthew B
1 reviews | Active since Aug 2017
31 May 2022, 09:49
No Service when claiming whatsoever.
One month after claiming and my e-mails are still being ignored. No help whatsoever, sit on hold constantly. You get treated well when you pay every month for 2 years, when you claim for the first time there's big red tape. Brenda Dladla does not respond to e-mails, or if she does takes at least a week to respond. Call me! The next step is OSTI since no one responds. It seems like Pineapple is just a well run ****???
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Replies (2)MB
Matthew B's updateReviewer Update
07 Jun 2022, 10:56No one has been in touch since here. That's even more embarrassing...
MB
Matthew B's update07 Jun 2022, 10:56
Reviewer Update
No one has been in touch since here. That's even more embarrassing...
MB
Matthew B's updateReviewer Update
07 Jun 2022, 10:58One week later, I was promised multiple times someone would call me to no avail. Since then I have been debited a further instalment for a service I do not get, while still fighting for my claim to be paid out. OSTI is the only way to get paid out by these guys. Google them, its the short term insurance ombudsman, their service is stellar.
MB
Matthew B's update07 Jun 2022, 10:58
Reviewer Update
One week later, I was promised multiple times someone would call me to no avail. Since then I have been debited a further instalment for a service I do not get, while still fighting for my claim to be paid out. OSTI is the only way to get paid out by these guys. Google them, its the short term insurance ombudsman, their service is stellar.