1 reviews | Active since Dec 2012
No service, No customer care. No care in the world after weeks
Extremely disappointed with the claims process. Very efficient when onboarding but it all changes when claiming. Its been 3 weeks since I logged a claim, sent all the information requested only to told that I need to send the very same documents I've sent weeks ago. No progress whatsoever, its like they are trying to find reasons not to honor the claim. Furthermore there was a confusion in what information was given and policy recording needed to reviewed, Pineapple said it would take 48 hours however 3 weeks later this has not been provided or resolved. Extremely disappointed! Should have stuck with the tried and tested insurance providers. Logged a complaint, they said they would investigate and come back to me within 7 days. Have not received any communication, I have lost all hope in Pineapple Insurance!
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
I just called in to your claims department and spoke to a lady called Tsholofelo Molefe, who has now changed what was communicated. I initially spoke to Monica Botha when I was logging my claim, she said if the single vehicle and claim within 6months additional access was not communicated to me then it would fall away, 3 weeks later after confirming that these accesses were not discussed with me, I am now being told that I needed to refer to the policy documents.
You have wasted my time only to change your own terms and condition to suite you as you please.
Pineapple insurance you have proven that you are totally dishonest and not to be trusted.
I just called in to your claims department and spoke to a lady called Tsholofelo Molefe, who has now changed what was communicated. I initially spoke to Monica Botha when I was logging my claim, she said if the single vehicle and claim within 6months additional access was not communicated to me then it would fall away, 3 weeks later after confirming that these accesses were not discussed with me, I am now being told that I needed to refer to the policy documents.
You have wasted my time only to change your own terms and condition to suite you as you please.
Pineapple insurance you have proven that you are totally dishonest and not to be trusted.