No sense of urgency in attending claims

I am frustrated by the lack of urgency in addressing my claim. It has been two days since I submitted a claim for my phone to Pineapple, and I have not received any communication from them.

I initially chose Pineapple based on their positive reviews, only to discover that these reviews seem to be mainly based on sign-ups and quotation requests. They provided excellent service during the onboarding process, but when it comes to filing a claim, they appear unresponsive. In my opinion, Pineapple seems to be operating questionably.

I've been faithfully paying for insurance with Pineapple for over two years, and now that I need to make a claim, they seem to be dragging their feet. It feels like I've simply donated my money to Pineapple, with little hope of ever seeing it again.

I do hope that Pineapple will finally attend to my claim after this message. However, I'm not very optimistic, as I suspect they may respond with a standard, impersonal message such as, "Hi, I am Thulani from Customer Service... I will escalate your issue..."