AA
Alex A
1 reviews | Active since Nov 2021
03 Sept 2026, 07:08
NO RESPONSE TO QUERIES
I have two long time outstanding issues. When I sent the query, I only receive emails promising that I will be assisted. These are the two issues. 1. Last month Pineapple debited R86,56 from my account without explanation. 2. I joined driveless discount in March 2026 but to date, I have not benefited. I wanted to cancel and join Auto&General last month but they convinced me not to cancel by giving a competitive offer. This time if I cancel, I WILL NOT LOOK BACK.
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Replies (2)
Pineapple Insurance's replyOfficial
03 Sept 2026, 07:11Hi Alex,
We sincerely apologize for the frustration you have encountered regarding your two outstanding issues with the unexplained debit and the driveless discount, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply03 Sept 2026, 07:11
Official
Hi Alex,
We sincerely apologize for the frustration you have encountered regarding your two outstanding issues with the unexplained debit and the driveless discount, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
AA
Alex A's updateReviewer Update
03 Sept 2026, 07:21I am and I have been waiting for your response
AA
Alex A's update03 Sept 2026, 07:21
Reviewer Update
I am and I have been waiting for your response