OB
Olinda Ben-Mazwi
1 reviews | Active since Aug 2012
07 Oct 2023, 18:10
No response to my claim follow ups
It’s my first time claiming ever since I signed up with Pineapple 3 years ago and to say I am disappointed is an understatement. I have been following up constantly - to no avail!
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Pineapple Insurance's replyOfficial
09 Oct 2023, 07:52Hi Olinda Ben-Mazwi👋,
Please note that we have received your complaint and have escalated it to the claims department. My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Oct 2023, 07:52
Official
Hi Olinda Ben-Mazwi👋,
Please note that we have received your complaint and have escalated it to the claims department. My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.