No response to customers needing help

Item: Pineapple Insurance
Rating: 1
Author: shaun L

I will commend a company if needed but also complain where necessary. This time I am disappointed in Pineapple's customer service because it has happened twice where I have asked for help on Whats app and no response. What has happened with your customer service?

Helpful (0)

Replies (1)

Pineapple Insurance's replyOfficial

04 Jul 2025, 10:08

Hi shaun loots👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍

Pineapple Insurance's reply04 Jul 2025, 10:08

Official