NO RESPONSE - Terrible Service Received

I am very disappointed in the service I received from Pineapple Insurance. After multiple attempts of asking for assistance from Pineapple regarding a letter that I need in order for me to claim damages from a third party insurance, I have received no help. I have emailed and Whatsapp'd them and received no response. For some reason, they have no contact number where you can phone them. Because of this, I now have to have an affidavit done which means I have to go to our police station which is extremely unsafe to go to. I need someone to contact me urgently.