SF
Sandile F
1 reviews | Active since Mar 2009
14 Nov 2023, 14:10
NO RESPONSE ON MY CLAIM IN 2 WEEKS
I am still waiting for feedback on my claim submitted 2 weeks back. I've sent several emails yet to date I still don't have feedback. I've commented on X and TikTok but I'm blatantly being ignored. I can't drive my car even when faced with emergencies because of your incompetence. I submitted my claim on 29/10 and the last SMS received from you that you would get someone to contact me was 04/11. It's been 10 day with NO FEEDBACK FROM PINEAPPLEš” This is despicable service to say the least. As promised, I'll be sending another complaint to the Short Term Ombud if I don't get a response in 24hrs.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
14 Nov 2023, 15:40Hi Sandile Fakudeš,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply14 Nov 2023, 15:40
Official
Hi Sandile Fakudeš,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
SF
Sandile F's updateReviewer Update
14 Nov 2023, 16:25A HelloPeter complaint is attended to within 2hrs, yet my emails have not been attended to in 2 weeks. What is the TAT for your investigation as ALL I hear on X and HelloPeter is escalation of a complaint, however not even an email, nor a phone call to date. I need to know, for me to have an idea Thulile of when I need to escalate on my side to ***.
SF
Sandile F's update14 Nov 2023, 16:25
Reviewer Update
A HelloPeter complaint is attended to within 2hrs, yet my emails have not been attended to in 2 weeks. What is the TAT for your investigation as ALL I hear on X and HelloPeter is escalation of a complaint, however not even an email, nor a phone call to date. I need to know, for me to have an idea Thulile of when I need to escalate on my side to ***.
Pineapple Insurance's replyOfficial
17 Nov 2023, 13:05We apologize for the delay in processing your claim. Please rest assured that we have escalated the matter to our claims department in order to assist you promptly.
Pineapple Insurance's reply17 Nov 2023, 13:05
Official
We apologize for the delay in processing your claim. Please rest assured that we have escalated the matter to our claims department in order to assist you promptly.