LD
Leroy D
1 reviews | Active since Oct 2020
30 Sept 2024, 13:00
No Reply from Pineapple Insurance
Good day, I had received correspondence from Pineapple Insurance that my refund had been submitted and that it would be processed within 10 - 14 working days. Deadline has passed and my refund is still due. I have again tried sending emails and whatsapp messages to no response. Please advise. Thanks
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
30 Sept 2024, 13:22Hi Leroy Dau
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Sept 2024, 13:22
Official
Hi Leroy Dau
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
LD
Leroy D's updateReviewer Update
30 Sept 2024, 17:04Hi Isago, thank you. My issue though is that this appears to be the norm, and that is of a huge concern.
LD
Leroy D's update30 Sept 2024, 17:04
Reviewer Update
Hi Isago, thank you. My issue though is that this appears to be the norm, and that is of a huge concern.
LD
Leroy D's updateReviewer Update
01 Oct 2024, 13:57Good day, I am still awaiting your feedback please.
LD
Leroy D's update01 Oct 2024, 13:57
Reviewer Update
Good day, I am still awaiting your feedback please.