LD
Leroy D
1 reviews | Active since Oct 2020
09 Sept 2024, 12:17
No reply
I am exceptionally let down with how Pineapple Insurance has consciously decided to ignore all my correspondence to them concerning a refund that is due. Pineapple, kindly contact me to settle the matter or at the least reply to my e-mails and WhatsApp messages. When you were looking for my business you were prompt, now that there’s a pending matter to settle, you are nowhere to be found. Disappointing :-(
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Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
09 Sept 2024, 13:31Hi Leroy
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Sept 2024, 13:31
Official
Hi Leroy
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
LD
Leroy D's updateReviewer Update
27 Sept 2024, 11:44Good day, I had received correspondence from Pineapple that my refund had been submitted and that it would be processed within 10 - 14 working days. This has passed and my refund is still due. I have again tried sending emails and whatsapp messages to no response. Please advise. Thanks
LD
Leroy D's update27 Sept 2024, 11:44
Reviewer Update
Good day, I had received correspondence from Pineapple that my refund had been submitted and that it would be processed within 10 - 14 working days. This has passed and my refund is still due. I have again tried sending emails and whatsapp messages to no response. Please advise. Thanks
LD
Leroy D's updateReviewer Update
30 Sept 2024, 12:57Hi Pineapple. I am still awaiting your reply. Thanks.
LD
Leroy D's update30 Sept 2024, 12:57
Reviewer Update
Hi Pineapple. I am still awaiting your reply. Thanks.