nN
neo N
1 reviews | Active since Aug 2020
04 Sept 2026, 17:57
No refund received
I never got my prorated refund from pineapple as hard as it is to get ahold of someone all they have are ai bots running the show, now imagine if I had a claim, we should stick to what we accustomed to, this insurance is a definite no no
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Pineapple Insurance's replyOfficial
04 Sept 2026, 18:13Hi neo nthangwe,
We sincerely apologize for the frustration you have encountered regarding your prorated refund and reaching our support team, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply04 Sept 2026, 18:13
Official
Hi neo nthangwe,
We sincerely apologize for the frustration you have encountered regarding your prorated refund and reaching our support team, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍