No refund!!!!

I wanted a refund on my insurance, just like any other previous insurance, i canceled and would get pro rata refund. If i canceled mid month,i got half my refund back.....i requested cancelation before my acc was debited....but due to your 30day notice its refuced!!!!! Well i went and checked....nothing in your policy refers to me regarding cancelation....only refers to you need to give me 32 day notice. Not me to you.....

This is what your policy states!!!! It says and i quote" we, " that being you, may cancel my policy by giving ME a 31day notice........

Theres nothing stating me giving you..... it also states........ if i request to cancel before my next debit date, being 1st of every month....... policy will remain in force till midnight of the day before my policy!!!! Wich means my policy will run up and untill midnight of 30sept......

And ive made contact on 28of sept!!!!!!!! But you guys failed to respond!!!! And youve only contacted me after the debit date!!!!! So id like you to refund me!!!!! Before i take this matter further. ..

CANCELLING YOUR POLICY

8.1 You may cancel this policy, or any insured item at any time via the downloadable Pineapple Application or website (www.pineapple.co.za) and this cancellation will take effect at midnight on the day before your next debit date.

Thats what your policy states!!!! I may cancel any time....policy runs till midnight of day before debit date!!! Wich means i must not be debited!!!!!

Now i sent this on messenger...to wich the message is read..... but dont reply!!!!!

So pay me my refund!!!!!!!!