IRRR
I'am Rudzani Rudzi Ramavhea
1 reviews | Active since Jun 2019
27 Nov 2024, 08:44
No peace of Mind at ALL.
Their claim process takes forever and when you call in no one has tangible feedback, their agents lies to manage the situation. One of them actually admitted that thats what they do(lie).
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
27 Nov 2024, 08:51Hi Rudzani Rudzi Ramavhea👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Nov 2024, 08:51
Official
Hi Rudzani Rudzi Ramavhea👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
IRRR
I'am Rudzani Rudzi Ramavhea's updateReviewer Update
27 Nov 2024, 08:55How much long must i wait Thulile, when everytime it is being escalated an automated message always comea back to say a handler will be in contact soon and no one calls, i must call myself and get an agent whose gonna lie to me.
IRRR
I'am Rudzani Rudzi Ramavhea's update27 Nov 2024, 08:55
Reviewer Update
How much long must i wait Thulile, when everytime it is being escalated an automated message always comea back to say a handler will be in contact soon and no one calls, i must call myself and get an agent whose gonna lie to me.