S
Sisonke
1 reviews | Active since Apr 2025
05 Jul 2025, 11:09
No one is paying att...
No one is paying attention to me and giving me follow ups, they gave ****mers my number they came and took my car only for them to tell me the next day they do not work with the people who came to tow my car they did not even help me recover my car nor follow up on what happened it’s been 6 days since my incident and I don’t know where I stand Now I’m following up with my claim no one is responding to me I’m being ignored
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Pineapple Insurance's replyOfficial
05 Jul 2025, 11:26Hi Sisonke👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply05 Jul 2025, 11:26
Official
Hi Sisonke👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍