1 reviews | Active since Nov 2023
NO COMMUNICATION WITH CLAIMS (WHAT IS HAPPENING)
I am truly disappointed in Pineapple insurance ! I was in a minor accident on the 8th November 2023 . I submitted the claim via their so called seamless APP on the same day. Since then the only communication has been automated emails sent via there "BOT" that i submitted my claim and that a consultant will be in contact shortly,
I have sent x3 messages on their app through there messenger and just got another automated email
I am yet to receive ANY further communication more than a week after i have submitted . The general idea of insurance is for peace of mind in case of an emergency or accident ! This has me more tense than ever !
When going on to the APP again where it usually said claim submitted with a photo, the claim details have just vanished ! Is the claim submitted now or NOT ???
PINEAPPLE CONTACT ME ASAP TO SORT THIS OUT
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.