1 reviews | Active since Oct 2021
No communication
I am highly disappointed with your insurance. I have logged a cellphone claim in July '23 where I have uploaded everything on the website (as you mentioned convenience), this includes recording the incident and uploading the pictures of the damaged device. One of Pineapples claims consultants tried to get hold of me but was unsuccessful as she mentioned that they have tried to contact me but was unsuccessful I've provided an alternative number and have not received a call. Upon messaging them, when the agent rep**** she advised that they need to contact me to get the incident on a recorded line (but what is the reason for recording the incident on the app if it still needs to be done on a recorded line with an agent? ) I was also informed that there were no pictures uploaded, but I have uploaded the pictures on the app.
Nevertheless - I was unable to get the damage report and cost during that time due to unforeseen circumstances and I was under the impression that maybe my insurance would collect the device and have it checked but no it didn't happen and i have not had a call from them again.
When i eventually managed to get the damage report and costing i emailed Pineapple insurance immediately and i was asked to upload the pictures of the damaged device again, which i did and I have been waiting for feedback from them ever since. I need to constantly email or message them but don't get a response from them.
Can you please advise as to when my claim will finalized. As it thought that this would be one of the best insurance but it seems like I was wrong.
Thanks.
My name is Thulile, responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you. Please grant me some time to thoroughly investigate and escalate this matter on your behalf, ensuring a prompt resolution. It is important to acknowledge that the level of service you received does not align with our usual standards, and we take great pride in delivering exceptional service.
My name is Thulile, responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you. Please grant me some time to thoroughly investigate and escalate this matter on your behalf, ensuring a prompt resolution. It is important to acknowledge that the level of service you received does not align with our usual standards, and we take great pride in delivering exceptional service.
If not, please can you arrange for my policy to be cancelled and for my premiums to be refunded back into my account as you guys have not assisted me.
If not, please can you arrange for my policy to be cancelled and for my premiums to be refunded back into my account as you guys have not assisted me.
I sincerely apologize for the inadequate feedback and service you have experienced. I would like to inform you that your complaint has been forwarded to the claims team for assistance. I will personally follow up with them and initiate an investigation into the reasons behind the lack of assistance you have encountered thus far. Please grant me some time to thoroughly investigate this matter on your behalf. I completely understand your frustration and the inconvenience we have caused. Please rest assured that we take your complaint seriously, and I will make every effort to ensure a prompt resolution.
I sincerely apologize for the inadequate feedback and service you have experienced. I would like to inform you that your complaint has been forwarded to the claims team for assistance. I will personally follow up with them and initiate an investigation into the reasons behind the lack of assistance you have encountered thus far. Please grant me some time to thoroughly investigate this matter on your behalf. I completely understand your frustration and the inconvenience we have caused. Please rest assured that we take your complaint seriously, and I will make every effort to ensure a prompt resolution.
I have not yet received any communication or updates, regarding my cellphone.
I have requested for my policy to be cancelled and my premiums refunded and you made commitments that Pineapple Insurance cannot meet.
I have asked for contact numbers so that I can contact the insurance and you do not want to provide that either.
I think my best bet would be to go to the Ombudsman as i am not getting any joy from Pineapple insurance. not with my claim or with cancelling and refunding my policy.
You are one of the worst insurance that I have ever had.
I have not yet received any communication or updates, regarding my cellphone.
I have requested for my policy to be cancelled and my premiums refunded and you made commitments that Pineapple Insurance cannot meet.
I have asked for contact numbers so that I can contact the insurance and you do not want to provide that either.
I think my best bet would be to go to the Ombudsman as i am not getting any joy from Pineapple insurance. not with my claim or with cancelling and refunding my policy.
You are one of the worst insurance that I have ever had.
hank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you. 🤝
hank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you. 🤝