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Neve N
1 reviews | Active since Jan 2020
30 Oct 2023, 15:15
No Communication
I have had the worst time with the Pineapple, firstly i was not given all the information for my policy, now i want to cancel before the cover starts and it is ridiculous how hard it is to get someone to call me back.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
30 Oct 2023, 15:55Hi Neve Nayiager👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply30 Oct 2023, 15:55
Official
Hi Neve Nayiager👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
NN
Neve N's updateReviewer Update
02 Nov 2023, 09:39Hi Thulile,
This really seems the way to get help as neither response on WhatsApp chat, online chat or email (three different email addresses) and ofcourse their is no phonenumber to call.
The bank has advised to request my refund directly from you.
please can i get my refund made urgently
This really seems the way to get help as neither response on WhatsApp chat, online chat or email (three different email addresses) and ofcourse their is no phonenumber to call.
The bank has advised to request my refund directly from you.
please can i get my refund made urgently
NN
Neve N's update02 Nov 2023, 09:39
Reviewer Update
Hi Thulile,
This really seems the way to get help as neither response on WhatsApp chat, online chat or email (three different email addresses) and ofcourse their is no phonenumber to call.
The bank has advised to request my refund directly from you.
please can i get my refund made urgently
This really seems the way to get help as neither response on WhatsApp chat, online chat or email (three different email addresses) and ofcourse their is no phonenumber to call.
The bank has advised to request my refund directly from you.
please can i get my refund made urgently
NN
Neve N's updateReviewer Update
02 Nov 2023, 10:01Thank you very much
NN
Neve N's update02 Nov 2023, 10:01
Reviewer Update
Thank you very much