JM
Juan M
1 reviews | Active since Apr 2012
16 Aug 2021, 10:32
No Coherent Communication
I tried to insure one of my vehicles with them. They are supposed to use their app and WhatsApp for communication. I have yet to have a coherent conversation with them about what next steps are. This is stressful.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
16 Aug 2021, 12:47Hi Juan
Thank you so much for bringing this to our attention.
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
Thank you so much for bringing this to our attention.
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
Pineapple Insurance's reply16 Aug 2021, 12:47
Official
Hi Juan
Thank you so much for bringing this to our attention.
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
Thank you so much for bringing this to our attention.
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
JM
Juan M's updateReviewer Update
16 Aug 2021, 16:31Thanks Marnus. I appreciate your feedback. I have spoken to your representative. Unfortunately, I have opted out of Pineapple for now.
JM
Juan M's update16 Aug 2021, 16:31
Reviewer Update
Thanks Marnus. I appreciate your feedback. I have spoken to your representative. Unfortunately, I have opted out of Pineapple for now.