EO
Elisabeth O'Connor
1 reviews | Active since Jan 2020
07 Aug 2023, 13:17
No client service
My debit order did not go off because of receiving my salary late. I have been trying to get in touch with Pineapple to debit my account again. Sent an email, no response. Called a few minutes ago and they put me through to the accounts dept, where no one speaks after answering the phone. Looks like they are quick to take your money but there is no client service whatsoever
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Pineapple Insurance's replyOfficial
08 Aug 2023, 08:58Good morning Elisabeth; my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication on our side - this isn't the Pineapple way. I have your contact details and I am investigating what has transpired. I appreciate your patience.
Pineapple Insurance's reply08 Aug 2023, 08:58
Official
Good morning Elisabeth; my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication on our side - this isn't the Pineapple way. I have your contact details and I am investigating what has transpired. I appreciate your patience.