MS
Musa S

1 reviews | Active since Dec 2012

02 Apr 2026, 08:06

No cancellation method, *******ly debiting my account

I have been with pineapple for 15 months now, I recently got a quotation from another insurance that was lower than Pineapple and i took. To my shock I could not find contact number for Pineapple insurance, the app does not have a feature to cancel subscription. Eventually I wrote email and tried reaching out on whatsapp however I was completely ignored and the are still debiting my account as it stands now I have double insurance.

The greed of Pineapple knows no bounds. This is a shady business model. Funny enough when signing up they will flood you comms but wh

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply02 Apr 2026, 08:08
Official
Hi Musa

We sincerely apologise for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍

MS
Musa S's update16 Apr 2026, 18:11
Reviewer Update
problem solved! Refund received