MW
Marlene W
1 reviews | Active since Apr 2019
23 Jun 2024, 11:43
No cancellation Dept at Pineapple?
Since I published my review of Pineapple, I can't get hold of their cancellation Dept. Yolande has told me that someone from that department would contact me, but so far, no one has. They also don't have a number for their cancellation Dept, which is very strange. All I have are my e-mails in which I ask them to cancel my membership 😔
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
23 Jun 2024, 12:54Hi Marlene de Wet👋,
My name is Thulile, and I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you. I will escalate your query to the Retentions Department for further and prompt assistance.
My name is Thulile, and I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you. I will escalate your query to the Retentions Department for further and prompt assistance.
Pineapple Insurance's reply23 Jun 2024, 12:54
Official
Hi Marlene de Wet👋,
My name is Thulile, and I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you. I will escalate your query to the Retentions Department for further and prompt assistance.
My name is Thulile, and I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you. I will escalate your query to the Retentions Department for further and prompt assistance.