RA
Riaan A
1 reviews | Active since Nov 2015
03 Jul 2024, 09:06
No assistance in the time of need
Good day, Over the last couple of days I have received absolutely no assistance from Pineapple in regards to providing me alternative payment options to pay my premiums due to not currently having access to my bank account, they keep sending automated messages that they only accept payment via debit order and they don't have banking details, surely there should be alternative options when an emergency arises, now due to them not assisting I am forced to change to an different insurance as I can't drive my vehicle without insurance.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
03 Jul 2024, 09:14Hi Riaan Anderson👋,
Thank you for bringing this to our attention, and we apologize for the frustration you experienced. Unfortunately, we do not offer alternative payment methods as we only collect premiums via debit order. Please note that one of our customer agents will reach out to you to acknowledge your complaint.
Thank you for bringing this to our attention, and we apologize for the frustration you experienced. Unfortunately, we do not offer alternative payment methods as we only collect premiums via debit order. Please note that one of our customer agents will reach out to you to acknowledge your complaint.
Pineapple Insurance's reply03 Jul 2024, 09:14
Official
Hi Riaan Anderson👋,
Thank you for bringing this to our attention, and we apologize for the frustration you experienced. Unfortunately, we do not offer alternative payment methods as we only collect premiums via debit order. Please note that one of our customer agents will reach out to you to acknowledge your complaint.
Thank you for bringing this to our attention, and we apologize for the frustration you experienced. Unfortunately, we do not offer alternative payment methods as we only collect premiums via debit order. Please note that one of our customer agents will reach out to you to acknowledge your complaint.
RA
Riaan A's updateReviewer Update
03 Jul 2024, 09:27I understand under normal conditions you deal with debit orders , but like I told your agents this is not normal circumstances, I had my bank account blocked due to *****ulent withdraws and had my employer pay me in cash, so like I explained to your agent and his manager I need to do an direct deposit for this month, it is not a difficult request, its simple, this poor service is now making me think what kind of service I can expect in the event of an accident with my vehicle
RA
Riaan A's update03 Jul 2024, 09:27
Reviewer Update
I understand under normal conditions you deal with debit orders , but like I told your agents this is not normal circumstances, I had my bank account blocked due to *****ulent withdraws and had my employer pay me in cash, so like I explained to your agent and his manager I need to do an direct deposit for this month, it is not a difficult request, its simple, this poor service is now making me think what kind of service I can expect in the event of an accident with my vehicle