FN
Fanele N
1 reviews | Active since May 2018
21 Nov 2023, 08:45
No assistance from pineapple
I've been trying to submit a claim regarding my cars windscreen Crack for two weeks now and I'm not getting any assistance. There's no telephone line I can get pineapple on but they had called me to sign up. I'm really frustrated because I use my car a lot and I'm not getting any help.
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Replies (1)
Pineapple Insurance's replyOfficial
21 Nov 2023, 10:04Hi Fanele Ndlovu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply21 Nov 2023, 10:04
Official
Hi Fanele Ndlovu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.