TM
Tilly M
1 reviews | Active since Sept 2018
18 Apr 2022, 08:34
No actual contact numbers, intercom operates during certain hours + have a day TAT and the app doesn’t allow processing of claims
Pineapple insurance has no contact numbers for emergencies. I got into an accident and have been trying to submit my claim on their app which doesn’t work. They work on intercom basis which operates during certain hours only. Got a notification that it would take 1 day to respond to my text. Wouldn’t recommend as it’s frustrating
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Replies (2)TM
Tilly M's updateReviewer Update
21 Apr 2022, 14:56Good day,
I received a call on Monday after raising this issue. I was requested documents which I submitted on Monday already. I was then told that my case has been assigned to someone. That someone messaged me yesterday around 5pm that they haven’t received my documents. I messaged back swiftly to confirm that I sent them on Monday already and said she should check a certain email or provide me with her email address. Almost 24 hours later, there is no response. I was given a number to call to follow up but when I called, I was told the number doesn’t belong to Pineapple and they work remotely.
How is one supposed to follow up if messages and emails are not being responded to, and the number given doesn’t belong to Pineapple?
I received a call on Monday after raising this issue. I was requested documents which I submitted on Monday already. I was then told that my case has been assigned to someone. That someone messaged me yesterday around 5pm that they haven’t received my documents. I messaged back swiftly to confirm that I sent them on Monday already and said she should check a certain email or provide me with her email address. Almost 24 hours later, there is no response. I was given a number to call to follow up but when I called, I was told the number doesn’t belong to Pineapple and they work remotely.
How is one supposed to follow up if messages and emails are not being responded to, and the number given doesn’t belong to Pineapple?
TM
Tilly M's update21 Apr 2022, 14:56
Reviewer Update
Good day,
I received a call on Monday after raising this issue. I was requested documents which I submitted on Monday already. I was then told that my case has been assigned to someone. That someone messaged me yesterday around 5pm that they haven’t received my documents. I messaged back swiftly to confirm that I sent them on Monday already and said she should check a certain email or provide me with her email address. Almost 24 hours later, there is no response. I was given a number to call to follow up but when I called, I was told the number doesn’t belong to Pineapple and they work remotely.
How is one supposed to follow up if messages and emails are not being responded to, and the number given doesn’t belong to Pineapple?
I received a call on Monday after raising this issue. I was requested documents which I submitted on Monday already. I was then told that my case has been assigned to someone. That someone messaged me yesterday around 5pm that they haven’t received my documents. I messaged back swiftly to confirm that I sent them on Monday already and said she should check a certain email or provide me with her email address. Almost 24 hours later, there is no response. I was given a number to call to follow up but when I called, I was told the number doesn’t belong to Pineapple and they work remotely.
How is one supposed to follow up if messages and emails are not being responded to, and the number given doesn’t belong to Pineapple?
TM
Tilly M's updateReviewer Update
29 Apr 2022, 15:48After 2 weeks of going in circles with Pineapple to get my claim approved, a ******rtified panel beater was assigned to fix my car (even after I highlighted in the beginning of my claim that my car is still under warrantee and a certified PB is required). It’s been a week now of me trying to get assistance to make the correction. I have emailed, called and even sent chat box messages but no assistance. I’m being promised call backs and so forth but none of that happens. I speak to a new person every time but no one ever assists me. What a horrible experience by Pineapple!
TM
Tilly M's update29 Apr 2022, 15:48
Reviewer Update
After 2 weeks of going in circles with Pineapple to get my claim approved, a ******rtified panel beater was assigned to fix my car (even after I highlighted in the beginning of my claim that my car is still under warrantee and a certified PB is required). It’s been a week now of me trying to get assistance to make the correction. I have emailed, called and even sent chat box messages but no assistance. I’m being promised call backs and so forth but none of that happens. I speak to a new person every time but no one ever assists me. What a horrible experience by Pineapple!