No action on approved claim

I submitted a claim for my windscreen and received no feedback from Pineapple within the communicated response time. When I followed up I was told it was approved only to find that there was no communication with the service provider. I followed up almost everyday and was being told the same story that they are escalating and I will receive a call. Over a month later and still no call or submission to the service provider.

Yoalnde was the person I was communicating with but is not effecient.