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Lindo L
1 reviews | Active since Feb 2024
03 Feb 2024, 05:06
Never use Pineapple insurance
Pineapple insurance is the worst insurance to have to deal with. They have debited an amount of R2900 from my account. This was done ********ly but my bank is currently busy getting me assistance with their ombudsman. The fact that they have no customer service number makes it impossible to resolve anything. Never taking that damn insurance ever again.
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Lindo L's updateReviewer Update
03 Feb 2024, 05:21I am even scared to put money in my account now because they keep on debiting. I told them I am now with budget insurance as my cover with them had not even started yet. They debited still on the 31st January , 1st and 2nd of February.
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Lindo L's update03 Feb 2024, 05:21
Reviewer Update
I am even scared to put money in my account now because they keep on debiting. I told them I am now with budget insurance as my cover with them had not even started yet. They debited still on the 31st January , 1st and 2nd of February.
Pineapple Insurance's replyOfficial
03 Feb 2024, 08:00Hi Lindo Lee👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Feb 2024, 08:00
Official
Hi Lindo Lee👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.