NEVER EVER SIGN UP WITH PINEAPPLE 🍍 INSURANCE.

I was with Pineapple Insurance for over a year, and their customer service is Disgusting. No direct contact other than WhatsApp which they take their own time to reply to or no reply. I waited 2 weeks or longer just for a call. Most times I had to message to get a reply. After a plus year, never claimed, I decided to cancel. This was the only time I received quick service due to my cancelation request. They were very apologetic and nice, tried to make me stay, and I respectively explained that it was pointless because while I was their client I received bad service. I canceled days before my installment, they then explained that their system was already set to deduct my installment but they would refund my installment. It will take about 3 weeks for my money to reflect and asked not to follow up during the 3 weeks.

3 weeks later I followed up, I was told my refund minus a cancelation fee of R450 was being fast trucked, and apologized for the delay. I was shocked to hear about the cancelation fee as when I signed up with them, they had no cancelation fee and none of the nice people said a thing to me when they explained about my refund, which means this was part of their plan. However, their new cancelation shouldn't apply to me as this wasn't the agreement i signed up for. Daily light *******.

Yet, I am still waiting for my money to be refunded. I get a message daily your refund minus the R450 is being fast-tracked.

Please, people, there are good insurances where you can benefit monthly. I only received NOT even a full monthly installment cash back after a year YET I had to inquire about it myself.

All they do is take your money and not even a small voucher now and then. This is so ridiculous as even retailers and restaurants give you points for buying groceries and food even Petrol garages give points.

I hope this review saves someone from making a huge mistake by signing up with PINEAPPLE insurance.