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Shantal N

1 reviews | Active since Jul 2021

27 Jan 2025, 15:51

My son had an accident on the 7th January 25

My son had an accident on the 7th January 25. He is working in the south coast a distance from home and it was such a worry having to arrange towing etc from this side. But Pineapple came to the rescue. Towing was arranged in a few minutes. I have been dealing with Koketso Ramp**** regarding my claim . She was an absolute pleasure to deal with. Professional and efficient on every call. I admired the fact that she was so transparent with the status of my claim every step of the way. If I called Pineapple claims, an agent answered quickly, notes where already updated on the system so I did not need to explain again. Even with a few delays from my side, my claim has been finalised and payment is on the way. Thank you Koketso and to the Pineapple Team for making my journey with you so effortless. I will definitely be singing your praises to family and friends. Keep up the excellent service.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply27 Jan 2025, 16:09
Official
Hi Shantal Naidoo👋,

Thank you for the fantastic review. We are delighted that you were pleased with the fast, effective, and exceptional service you received from Koketso during your claim process😊.