M
Melissa
1 reviews | Active since Jul 2025
24 Nov 2025, 17:08
My query went on for two weeks
My query went on for two weeks. I got the same response from two consultants that it was escalated to a Manager. I requested for a drive less claim for the month of October, only to find out Tracker says the device has not been reading the KMs and unavailable to receive the data. So If i didnt bring it to their attention for my drive less benefit, was anyone going to contact me? Finally on Saturday, I had to ge a new data tracker installation.
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Pineapple Insurance's replyOfficial
24 Nov 2025, 19:08Hi Melissa👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Pineapple Insurance's reply24 Nov 2025, 19:08
Official
Hi Melissa👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.