MY POST ARE BEING DELETED

I WILL NOT KEEP QUITE

On the 14th January 2026, I was in an accident and pineapple approved my claim on the 19th January 2026

Today it’s the 23rd April - I STILL DON’T HAVE MY CAR BACK.

ALLOW ME TO SHARE MY EXPERIENCE

Pineapple sent my car to renewit Bedfordview on the 14th January and I had to contact them ask them to intervene as I experienced the below from were they took my car

1: The car is being stripped (TOOK 2 WEEKS)

2: The car is waiting for ordered parts (TOOK 3 WEEKS)

3: The taillamp was received after 2 weeks; Renew-It realised the incorrect taillamp was delivered, they now have to order the correct one (THAT TOOK 2 WEEKS)

4: The Exhaust system was stripped and taken to the specialist, and after a week, the specialist returned the Exhaust to Renew-It, saying he needs the whole car . How this was not communicated prior is unknown, another delay to accept.(TWOOK A WERK)

5: The vehicle is in the painting process (TOOK 2 WEEKS).

However, We were told the paint doesn’t dry due to the weather as it was raining that week, HOW IS IT THAT RENEW-IT RELAYS ON THE WEATHER TO DRY PAINTS (no spray booth ect….((IT TOOK 9DAYS)

6: The car is in assembly (IT TOOK 1 WEEK)

7: They are waiting on the specialist availability to take the car for the Exhaust fixing. GUESS WHAT: (it took 7DAYS)

THEN THE CAR IT TAKEN TO THE SPECIALIST ON THURSDAY THE 09th April 2026, I REMEMBER THIS AS IT LEFT ME QUESTION IF I WILL EVER GET MY CAR BACK.

8: THEN ON TUESDAY THE 14th April 2026: I get an unknown call from a guy telling me my car was delivered to his warehouse without communication. He doesn’t know what to do with the car,as he is expecting a white Audi, not the red one.

From the 09th APRIL till the 14th APRIL 2026 , Renew-It did not have an idea that my car was delivered to an incorrect address. They only realised this when I sent an email including my insurance PINEAPPLE about the call I received by the guy that called and informed me if this.

9: I get an email from Renew-It with an apology that my car was delivered to the incorrect address another delay that I have no choice but to accept.

It was also mentioned that the car will be picked up and taken to the correct specialist. (TOOK 8 DAYS)

10: In regard to numerous emails I’ve sent out to both Renew-It and Pineapple, I get excuses, no progress , and delay after excuses.

11: on the 22nd April 2026: I received an email after I typed another follow-up email to renew-it .Im told that my car has an alternator problem and the claim is declined by pineapple, after 65 DAYS (3months) it gets established that my car had an alternator issue

I have never experienced an alternator problem before on my car, moreover my car was in good condition prior the accident,I remember informing pineapple that my car stopped starting after I was bumped from behind and to this day the 23rd April no update no communication from pineapple on this new establishment.

I will update daily going forward.